Before you start configuring the adapter, make sure you have the following settings for your SIP account:
- SIP Server address (sometimes called SIP Proxy)
- SIP User ID (in most cases this is the phone number)
- The password for the SIP account
To obtain these settings, you must contact Freephoneline and ask for your configuration file. There's a one time charge for this, currently $50 CAD + tax. They will send you a Word document with the settings.
Connect all the cables: power cord, an Ethernet cable to router and a phone to
the Phone port. Then pick up the phone and either push the white button on the
adapter or dial *** from the phone. The adapter should start playing some menu
options. Dial ** and the adapter will read back (with voice) the IP address it
has obtained from your router. Open a web browser and type in that IP address.
The login page will come up, enter admin to log in. You will be
automatically taken to the Advanced Settings page:
Enter the following settings:
- SIP Server: voip.freephoneline.ca (if you have one way audio issues, try also voip3.freephoneline.ca)
- Outbound proxy: leave blank
- SIP User ID: enter your Freephoneline number, with "1" in front, for
- Phone number: same as the SIP User ID
- Authenticate Password: the SIP password for your Freephoneline account
- Name: you can leave it blank or enter your name here (note that this
does not change the Caller ID)
- Register Expiration: change to 3600
- (optional) Local SIP port: the default value is 5060. If you have other VoIP adapters in your LAN, or computers running softphones, you may have to change this to a value between 5060-5069 in order to avoid conflicts
- NAT Transversal: change to Yes, and set the STUN server to a publicly
available server, such as stunserver.org
- Keep-alive interval: change to 10
- SUBSCRIBE for MWI: set to Yes
Scroll down to the bottom of the page and click Update. You will be prompted to reboot the adapter. Please allow it to reboot in order to start with the new settings.
Once the adapter has come up, login back to the web settings and click the
Status page. A page similar to the one below will come up.
Check the status for Registered. If it shows Yes then you're ready to place and receive calls. If it shows
No, wait 20-30 seconds then refresh the page. Do this a few times. If it still can't register after 3-4 retries, try changing the
Local SIP port as described earlier. Also check the value for NAT. If it shows
detected NAT type is symmetric NAT, go back to the Advanced Settings page set the
NAT Transversal to No.
To factory reset the adapter
Restoring the Factory Default settings:
- find the MAC Address of the device. It is a 12 digits HEX number located on
the bottom of the unit (can also be found under the Status page).
- encode the MAC address: keep the numbers as they are, and replace any of the
alpha characters like below
For example, if the MAC address is 000b8200e395, it should be encoded as 0002228200333395
- pick up the phone and either push the white button on the adapter or dial ***
from the phone. When you hear the voice prompts, dial 99. The adaptor will say
"reset" after which you can start entering the mac address encoded as above.
After the last digit of the MAC address has been entereed, the adapter will
factory reset and reboot.